Table of Contents

1. I purchased your Glow Pigments and they don't illuminate?
2. How frequently will we add new tutorials?
3. Where can I find Artists whom Paint with Glow in the Dark Pigments?
4. Why do you use PayPal as your online payment system?
5. Applying Glow pigments to skin ... ?
6. Another site is claiming their products are superior?
7. What are we developing now?
8. How many times can the Glow in the Dark Pigments be charged?
9. Information on Premium Green Pigment?
10. Are your Glow in the Dark Pigments suitable for use with Acrylic Paints?

I purchased your Glow Pigments and they don't illuminate?

There could be many reasons why your Glow in the Dark Pigments are not displaying properly. Please use the following checklist to help you find your problem. If you continue to have problems please email or phone us for further assistance.

• Have you tried recharging the pigments under strong light or sunlight?
• Did you grind the pigments when mixing with medium? You must ensure you do not grind the Pigments when mixing. Please read our tutorials for more in depth information.
• Did you use a light colour for your medium; for example clear or white Paint. Dark colour, especially black will absorb the illumination effect and greatly reduce the effect.
• Did you paint the Glow in the Dark Paint mix on a dark surface. For the best effect you should paint on white surfaces.
• Are you using the Glow in the Dark Pigments in a dark position. Glow pigments will not work in bright locations, and will work best under dark conditions. Check out this for more information http://www.glowpaint.com.au/glow-in-the-dark-1st-use.html

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How frequently will we add new tutorials?

As we get the time we will add new tutorials showing craft ideas that are easy to make, and fun to use. At present we are updating our existing tutorials as we continue our research.

If you require more general information on what can be made with Glow in the Dark Pigments check out the "Glow scenario's" section.

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Where can I find Artists whom Paint with Glow in the Dark Pigments?

We have been informed that there is at least one Artist who paints using Glow in the Dark Pigments. Do a search on the internet using a search engine. We will update the information again soon. We will soon release a new product called "Glowing Landscapes" if there is enough interest in this type of hand painted paintings.

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Why do you use PayPal as your online payment system?

PayPal is used by ebay and has a excellent track record. You can get more information on PayPal at their web site; www.paypal.com.au

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Applying Glow pigments to skin ... ?

It is being claimed that Glow in the Dark Pigments are not toxic. As we are not qualified to say yes or no to their toxicity, we can not guarantee their safe use on and around, human skin. Therefore we do not recommend the use of Glow in the Dark Pigments painted on the body. We have tested Glow pigments on our skin with zero side effects, but as some people may have an allergic reaction to the pigments, you will have to experiment at your own risk. Note also most Paints are toxic and this fact will need to be considered before use. This information will be upgraded when new information becomes available.

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Another site is claiming their products are superior to other Glow in the Dark Pigment suppliers?

We suggest that before purchasing Glow in the Dark Pigments you check the available technical data that is presented by the different suppliers. By doing this you will be in a position to make the best choice. We suggest you rely on technical specifications and disregard claims that may or may not be true.

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What are we developing now?

We are heavily involved in the research and development of Glow In The Dark Products. We see that these products are not only good for consumers, but also extremely useful to business. Glow products have very beneficial uses in household health and safety and are environmentally friendly. Bookmark this site to keep up to date.

At present we are working with many businesses clients. These businesses include, Surf board manufacturers, Arts and crafts exhibitors, community groups, and stage productions. Universities have also used our products to track native animal behavior during night time conditions.

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How many times can the Glow in the Dark Pigments be charged?

Glow in the Dark Pigments can be charged many thousands of times and last for many years making them excellent value for money.

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Information on Premium Green Pigment?

Premium Green Pigment is our top of the range, Glow in the Dark Pigment. We named it Premium because of its superior Illumination effect and it's extended time of Glow. This is our most recently developed product. Because it is our biggest seller, we are in August 2007 introducing two new types of Premium Green Glow in the Dark Pigment to expand it's usability.

We recommend to buyers to be careful when choosing Pigments based on the name only. We believe that Red, Orange, etc Pigments should not be called commercial or Premium grade, because of their inferior illumination effects.

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Are your Glow in the Dark Pigments suitable for use with Acrylic Paints?

Yes, they are suitable for use with Acrylic Paint. Keep in mind that you have to purchase the "W" series Pigments as these are water resistant.

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