Frequently Asked Questions About Shipping

Frequently Asked Questions About Shipping

Question:   How is shipping cost calculated?

Answer: The shipping cost is calculated at checkout, before payment is made, by Australia Post. 

Australia Post calculates the shipping cost in real time.

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Question:   How long will it take to receive my order?

Answer:  If you select regular post your order will be dispached from our warehouse normally within three  - five business days.

If you selected Australia Post Express Post Delivery, then you will receive your order within 48 hours, if you live in a capital city. Express Post Orders from customers not residing in a capital city may take a few more days to be delivered. This is still faster than regular post delivery time.

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Question:    What is the fastest way to receive my order.

Answer:  The fastest way to receive your order is to choose Express Post option at the checkout.

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Question:    Can I track my order?

Answer:   If you select express post as the delivery method, we dispatch your order within 24 hours. Express post usually cost only a few dollars more.

Express Post Shipping has a searchable tracking number. Go to the Australia Post website and search for express post tracking.

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Question:    I dont have a Paypal account. Are there other payment options?

Answer:  YES, The following payment options may be used.

1- Direct payment into our business bank account. Please email us for more information

2- Pay by credit card via phone (commonwealth bank Evolve credit card processing)

3- Australia Post Money order.

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Question:    Can I email you my credit card detail for payment?

Answer:  No, If some dishonest person obtains the email by mistake, you could be a victom of fraud.

it is better and safer for you, to ring us with your details